All costumes and accessories available on our site are made to order. This means that delivery times will vary depending on the item and the time of year. Please check the individual product pages to see an estimate for production time. If you need your item in a rush, please contact us. We may be able to work with your timeline. Additional fees for rush orders may apply.
Production will not begin until payment is received. Custom costumes require a fifty percent deposit and all other orders must be paid in full.
We require a valid phone number and email contact for every order. This allows us to contact you if any problems arise.
Please be sure you supply a correct and complete address when ordering. Incorrect or incomplete addresses will cause a delay in shipping.
By default all orders (excluding Dance Gear) will be shipped with USPS Priority Mail. If you would like to request another carrier please contact us. Priority shipping is usually received within two to three business days depending on your location. All orders are shipped from Nashville, TN.
Dance Gear will ship via USPS First Class Mail as default. If you would like rush shipping on a Dance Gear item please contact us before you place your order to discuss options.
Please remember that the shipping time is calculated after the production time for your items. Please check individual product pages for production timelines. The following is the current timeline for production.
Custom Costumes: 2-4 weeks
Ready to Ship Costumes: 2-3 days
ReShapable Looks: 2-3 weeks
Accessories: 1 week
Dance Gear: 1 week
Please be aware that we can not control delivery once we have shipped your package. We will provide you with a tracking number for your order, and will offer any assistance we can, but please keep in mind the post office's busy season when ordering.
We are happy to ship internationally. Shipping prices and timelines will vary by location. We are not responsible for delays that are caused due to customs or any duties or taxes that may apply. Please keep this in mind as you order.