FAQ

How long will it take to get my order?
Please be aware that everything on the site is made to order. Please check the individual product pages to see the time frame for delivery.  We work hard to get orders out as quickly as possible.  If you are in a rush to receive your items please contact us before you place your order.  We try to honor all requests, but please keep in mind that this may be impossible. Rush orders may be subject to additional charges.  We suggest placing your order as soon as possible, especially around competition season.

How will I know if it will fit me?
If you are purchasing a custom made dance or ballroom costume it will be made to your measurements. I will provide a measurement sheet and instructions during the process.  If you are purchasing a ready-to-wear dance or ballroom costume the measurements will be listed on the individual costume's page.  Please check these measurements carefully to make sure that they work for you.  ReShapable costumes are in set sizes and you can find more information and size charts on our Sizing Information page.

What if I need a size outside of your size chart?
We can make it happen!  Get in touch with us for details.

What is your return policy?
As everything is made to order we generally do not accept returns.  Please make sure you are ordering the correct size.  Some items may be eligible for exchange or credit in specific situations.

Custom costume deposits are nonrefundable.  Custom costumes are made from your measurements. Please make sure you are measuring correctly.  If you are unsure of a measurement please contact us.  If you submit incorrect measurements, we will make alterations to the costume for a fee.  Shipping charges will apply.  

Do you make group costumes?
Sure!  We offer discounts for group orders. Contact us for more information.

What type of rhinestones do you use?
We use Swarovski crystals unless otherwise stated.  If you would like to keep your costs down we can use a less expensive stone.  We really like the Rhinestone Guy branded stones for a cheaper alternative.

How much do custom costumes cost?
This answer will depend on what type of costume you want, the fabric, and decoration.  Custom costumes are more expensive because they are made to your specifications.

Can I order a costume off your custom page?
All custom costumes were made for a specific dancer and are one of a kind.  If you see something you love we can discuss making a similar costume with your own unique touches that make it your own.

What is the process for a custom costume?
Once you contact us to start the process of getting your custom costume we will discuss your costume needs.  At that time we will give you both a cost and time estimate.  We require a fifty percent deposit before construction of your costume can start.  Once your deposit is received we will finalize fabric selection, measurements, and design details.  Once construction is complete the remaining balance must be paid before shipping.

Do you offer Gift Cards?
We do! We offer gift cards in any amount.  Please contact us for more information.

What are your company policies?
Fabric: Sometimes the fabric supplies are discontinued or run out.  If this is the case for any costume on the site we will substitute the closest available alternative.  If there is not a very close match to the fabric that you have ordered, we will contact you and find a suitable replacement.

Cancellations: Order cancellations are not accepted after construction has begun. If there is a problem with your order, please let us know as quickly as possible.

Payment: Order production will not begin until payment has been received. Custom costumes require a 50% deposit.  All other costumes must be paid in full.